SELMACH SERVICE PLAN
RELIABILITY YOU CAN COUNT ON.
Priority support. Faster response. Maximum uptime. Our Service Plan gives you peace of mind and keeps your business moving.
SELMACH SERVICE PLAN
RELIABILITY
YOU CAN
COUNT ON.
Priority support. Faster response. Maximum uptime. Our Service Plan gives you peace of mind and keeps your business moving.
PREVENT DOWNTIME
Identify potential issues before they develop into costly failures.
PRIORITY SUPPORT
Contract customers benefit from structured support and faster response.
PLANNED MAINTENANCE
Routine servicing helps keep machinery operating safely and efficiently.
MAXIMISE UPTIME
Spend more time producing and less time waiting for repairs and breakdowns.
Service Plan Options
Choose the level of cover that best suits your machinery, production requirements and desired level of support.
| Service Plan | Essentials | Standard | Advanced | Advanced Plus |
|---|---|---|---|---|
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Telephone Support | ✓ | ✓ | ✓ | ✓ |
| Video Diagnostics | ✓ | ✓ | ✓ | ✓ |
| Remote Connection | ✓ | ✓ | ✓ | |
| 12 Monthly Full Service | ✓ | ✓ | ✓ | ✓ |
| 6 Monthly Full Service | ✓ | ✓ | ||
| Quarterly Health Check | ✓ | |||
| Priority Call Out | ✓ | ✓ | ✓ | |
| Number of Call Outs Included | 0 | 1 | 2 | 4 |
Service Contracts are based upon the assumption of single-shift operation in place. Multi-shift or 24/7 working environments can be covered if required, and service contracts will be adjusted accordingly.
NATIONAL PRESENCE.
LOCAL FOCUS.
With headquarters in Hereford and a network of engineers across the UK, we’re never far away when you need us.
HEAD OFFICE
Hereford
NATIONWIDE ENGINEERS
Covering the whole of the UK.
EXPERT SUPPORT
Local teams, national strength.
REQUIREMENTS FOR SERVICE PLAN
- Machinery must be in full working order prior to commencement of plan.
- Machinery must have been supplied or serviced recently before the plan starts.
- Machines must be stored in a weather-tight building with frost protection measures in place.
- Weekly maintenance must be completed by the customer.
- Machinery to be only operated by trained operators.
- Clear access is required around clean machinery.
- Customer-owned PC and printer hardware is excluded.
- Priority Call Out response time is Next Business Day if visit required confirmed by 15:00.
- Minimum Plan Length of 12 months. Automatically renews on anniversary.
Improve Machinery Reliability and Reduce Unexpected Downtime
Read our latest articles on the importance of maintenance.
DON’T WAIT FOR A BREAKDOWN
Schedule maintenance for your machinery before it schedules the time itself.